Managing Users

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Movies Everywhere allow its clients to manage and track users’ activity in a pinpointed, accurate, and constantly update manner, while preserving their privacy to the maximum.

DIVISION

Users management is achieved in two complementary layers:-
1. Per screening
2. System-wide

IN PRACTICE

Let us demonstrate this abstract division with a simple example: John registered for the screening of My First Pet, scheduled for November 2021. John’s details now appear under the ​Registrants​ list for that specific screening. In addition, John’s user profile is created for the system and will appear from now on in the Participants​ menu.

When the system admin (Movies Everywhere direct client, e.g – a film festival, distribution company etc.) wants to track the users for that particular screening, he or she would go to the ​Registrants​ tab, to locate John (and other users). The registrants tab will provide the admin information on the following:

  1. When did John register?
  2. Did he enter the screening page (logged in)?
  3. Were the confirmation and reminder emails sent to him?
  4. Did he pay, in case of a paid screening?

The Registrants tab also allows the admin to provide support for John if needed. We will get to it later.
When the admin wants to track John’s activity ​across multiple screenings​, she or he can locate it in the ​Participants​ menu.
So while the Registrants tab is for specific screenings, the Participants menu provides an overview of the user’s behaviour across the system.

OTHER USES OF EACH PART

The ​Registrants​ tab also includes live tracking and statistics for the screening. It includes three data fields:

  1. The number of registrants.
  2. The number of people from within the registrants who actually logged in to the screening page (and not just registered).
  3. The number of viewers on the screening page at a certain moment (live counter).

The ​Participants​ menu also allows the admin to help users in the following manner:

  1. Verify a user’s email address from within the admin manually, even if the user had not completed the verification process him or herself.
  2. Modify the password for a user.
  3. Update a phone number for the user, as the system also includes text messages, if opted-in.

EXPORT, DOWNLOADING AND DELETION

Each of the above data is exportable and can be deleted by the client/admin and according to the policy of the client. In Movies Everywhere, we remember that the data is not ours and therefore leave the decision of whether to retain this data to the client.

Please see the following screenshots that summarise the above​:

The Participants menu:


Inside a user profile, in the Participants menu:


The Registrants tab (per screening):


Statistics and live counter, when using RSVP mode (users have to confirm their participation):

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